Rob, from The Lock Guy, was able to quickly solve a door lock problem for us on short notice. He attended promptly as promised, expertly dealt with the issue and then checked all other door latches to hopefully prevent any similar issues. Very happy with his service.
We had Torin from the Lock Guy do some work for us today. He was very polite, honest and professional about he work. He gave us the fact with no pressure and allowed us to make informed decisions. His work was executed efficient and we ended up getting a lot more done for less than we initially expected to pay. If you want great value your money service, you can't go past this locksmith business.
After a recommendation we got The Lock Guy to install new door handles, locks and deadlocks throughout our house.They answered our messages promptly, called when they said they would and arrived exactly on time. Dean was friendly, efficient and did it all for a good price.If all tradies were this professional life would be much easier.
Rob is extremely professional and responded to all our queries in very good time. The quality of lock installation was excellent (deadbolts, deadlatch and sliding doors). We would not hesitate to recommend The Lock Guy to anyone wishing to have new locks installed. Many thanks, Rob and Torin!
In the journey of life every now and then you come across a business that knows how to deliver a great "Customer Experience"Rob organised Dean to come and replace all locks in our home, great communication, on time, great advice and workmanship was first class. If you need an expert The Lock Guy (Rob) is the only call you need to make. Dean great work and I greatly appreciated the advice.
DEFINITELY would RECOMMEND these people..what can i say but they are an amazing people friendly helpful and i was amazed at the how fast they were ... many thanks Rob and Tarin and people at The LOCK GUY
Replaced my security door lock. Called me back quickly and gave me a window for next business day. Installer called me to say they were on their way. Arrived when said. Fixed quickly and was able to keep the barrel/same keys. Terrific price. Very Happy with finished result. Highly Recommend.
I highly recommend The Lock Guy. Rob was fantastic he was quick to respond, he was professional and friendly. I originally required 4 doors to be fixed but when he arrived at my place, at last minute I requested Rob to fix few extra doors, Rob had no issues and was very accommodating. Rob really does knows his stuff and did a expectional job in a timely manner. Couldn’t be happier with the result. Thank-you
Highly recommended!! Thank you so much 😊I called because my daughter got locked out of the car, with our dogs and the key inside it... I was given a truthful ETA (which in any other circumstance would have been fine) and very helpful advice on where to find someone who would also be an accredited professional, that may have been able to help sooner.Thanks again for helping us throughout our emergency!!
I didn't think it was possible to sort out our windows as they were so stuck. Torin was brilliant, knowledgeable and impressively fast. They were excellent value as well, solid, professional and I would highly recommend them. Thank you Torin and Rob :)
Have required the expertise of the Lock Guy on two occasions and both times it’s been a brilliant experience. No job to big or to small very helpful and informative. Would recommend to family and friends without any reservations. Regards o
We needed several locks changed on older doors, sliding doors etc. and were very impressed by the quick service and reasonable price. They also fixed our door (that was not closing properly because the frame had moved slightly) by planing it down. 10/10
Needing a lock fixed for a sliding-door with a broken lock. I rang at 9.25 am expecting that someone could come out within a couple of days. With a reply text to a photo I had sent of what was needing to be done Dean was on his way.... 20 minutes later in fact now that is service.... Text with Instructions and website details all provided in links with the trades persons details of who would attend...10/10 for professionalism..... 10/10 to you Dean its rare we see some old school values these days. Thanks for a job well done mate... very much appreciated. Top things off it was all done in world record time......
We were very happy with the service. They came on the day I called and rang 20 minutes before arrival. Completed the job pretty quickly and were very mindful of keeping the gate closed to ensure my dogs didn’t escape. Highly recommend.
I am a facility manager and have worked at a few different company’s over the last 8 years managing buildings. The Lock guy - rob and his team, have worked at multiple of our sites and their work is always on point, fast and cost efficient with great quality workHighly recommended for any locking and security needs!
After an unpleasant experience with an emergency locksmith, Rob from the Lock Guy restored my faith in the industry.Communicated via google chat promptly, provided itemised quoting to change the key barrel to fit the new set of keys we now have.When he came on site, he was so pleasant and professional. So knowledgeable about his trade, he even pointed out the keys and the locks that were installed by the emergency locksmith were residential grade, compared to the commercial grade lock that he was adjusting for us, which was very disappointing given how expensive it was.He didn't try to push anything, he kindly offered his services if that door fails. He also kindly cut an additional key for free to demonstrate the type of key we should have been offered.I should have never picked the first google listed business in my area, but I was desperate.Highly recommend their service. Thanks again Rob. You were an absolute delight.Note. The other company who I posted a bad review for, have been harrassing me to try to change my google review, even turned up to my workplace unannounced and harassed me for 20mins until I called for help from colleagues because I became uncomfortable and afraid.Now they are calling me via a mobile number, claiming to be HR who are "investigating the incident", then asking me if I would change my review rating.(Sorry The Lock Guys, I'm using this post to say this because I feel safe to post it here)